Toffeeweb's Terms & Conditions — Fully in Bengali

Toffeeweb (https://toffeeweb.app) is a licensed online gaming platform in Bangladesh. These terms and conditions constitute a legal agreement between toffeeweb and its users. By registering on or using toffeeweb, you are deemed to have fully accepted these terms and conditions.

These Terms and Conditions apply alongside toffeeweb's Privacy Policy, Responsible Gaming Policy, and other supplementary policies. In the event of any conflict, the English version of these Terms shall be considered final, while the Bengali version will serve as an authoritative reference.

Toffeeweb reserves the right to update these Terms and Conditions at any time. Registered users will be notified of any changes via email or through the platform. Continued use of the site following any update will be deemed acceptance of the revised Terms.

To open an account and play on toffeeweb, you must meet the following requirements:

• You must be 18 years of age or older.
• You must not reside in any country or region where online gaming is prohibited by law.
• You must register using accurate and genuine personal information — providing false details may result in account termination.
• Each person may only open one account. Creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The mobile number and email address you provide at registration must be active and verifiable.
• Immediate family members of toffeeweb employees are not permitted to register.

Toffeeweb may request additional documents for identity verification at any time. You may be required to submit a copy of your National ID, passport, or other valid government-issued identification. Withdrawals may be placed on hold until verification is successfully completed.

Keeping your toffeeweb account secure is your responsibility. Never share your login credentials — username and password — with anyone. Transferring or selling your account is also prohibited.

• Use a strong password and change it regularly.
• Keep Two-Factor Authentication (2FA) enabled — it adds an extra layer of security to your account.
• If you log in from a public or shared device, always log out when you are done.
• If you suspect any unauthorized access to your account, contact support immediately.

If a user cannot demonstrate that an unauthorized transaction occurred without their knowledge, toffeeweb will not be held liable for that transaction. The account holder is responsible for any suspicious activity on their account.

Toffeeweb currently supports the following payment methods: bKash, Nagad, and Rocket. Deposits are generally instant, and withdrawals are typically processed within 5 to 15 minutes.

• Withdrawals must be made to the same payment method used for the original deposit.
• Identity verification (KYC) must be completed before making a withdrawal.
• If there is an active bonus on your account and the wagering requirements have not been met, your withdrawal may be placed on hold.
• A maximum daily withdrawal limit may apply — full details are available on the payments page.

Toffeeweb offers a range of bonuses and promotions — including welcome bonuses, deposit bonuses, cashback, free spins, and loyalty rewards. Each offer has its own specific terms and conditions, which are detailed on the respective offer page.

The following general rules apply to all bonus offers:

• Wagering Requirements: A wagering requirement must be met before bonus funds can be withdrawn. For example, a 30x wagering requirement means you must place ৳30,000 in bets to withdraw a ৳1,000 bonus.
• Duration: Each bonus has a set expiry date. Any unused bonus will be automatically forfeited once the validity period ends.
• Game Restrictions: Some bonuses are only valid for use on specific games. Using a bonus on an unauthorized game may result in the bonus being voided.
• One bonus per offer: The welcome bonus is available once per account only.
• If bonus abuse or fraudulent activity is detected, the bonus and any associated winnings will be voided.

Toffeeweb reserves the right to modify, suspend, or cancel any bonus offer at any time. If you have questions about a bonus, contact support before claiming it.

All games on toffeeweb are operated using Random Number Generators (RNG) that have been tested and certified by internationally recognized third parties. This means every game outcome is completely random and in no way predetermined.

• If a technical issue occurs during a game, toffeeweb will attempt to resume the game from the last valid game state.
• If an incorrect result is displayed in any game, or a technical error leads to an abnormal win, toffeeweb reserves the right to void that payment.
• In Live Casino games, the dealer's decision is final. If a technical issue occurs during a live game, please contact support.
• For Sports Betting, only the official result of an event is accepted. If an event is cancelled or abandoned, bets will be refunded.
• Using a VPN or proxy while playing any game is strictly prohibited.

In any gaming dispute, toffeeweb's server logs and data will be considered the final and conclusive evidence.

Toffeeweb believes gaming is a form of entertainment — it should never become a source of financial or emotional distress. We are committed to the wellbeing and safety of every player, and offer the following tools to support responsible play:

• Deposit Limit: Set personal limits on your daily, weekly, or monthly deposits.
• Session Limit: Set a limit on how long you can play in a single session.
• Loss Limit: Gaming will automatically stop once losses exceed a specified amount.
• Cooling-Off Period: Take a break from gaming for anywhere between 24 hours and 30 days.
• Self-Exclusion: Deactivate your account permanently or for a set period of time.

If you or someone you know is struggling to manage their gaming, please reach out to our support team. We can provide the assistance you need and direct you to professional resources. For more information, visit our Responsible Gaming View page.

The following activities are strictly prohibited on toffeeweb. Involvement in any of these may result in account termination and forfeiture of deposited funds:

• Depositing funds through money laundering or illegal means.
• Abuse of the bonus system or bonus arbitrage.
• Creating multiple accounts to gain an unfair advantage.
• Hacking, cheating, or using bots in gaming software.
• Rude or disrespectful behavior toward other players or staff.
• Opening an account using a fake identity or someone else's information.
• Depositing or withdrawing using third-party payment methods.
• Unauthorized use of toffeeweb's trademarks or brand assets.

Toffeeweb may temporarily suspend or permanently close an account under the following circumstances:

• Any violation of these terms and conditions.
• Failure to verify identity or provision of false information.
• Extended account inactivity (more than 12 months).
• By order of a court or regulatory authority.
• Self-exclusion at the user's own request.

If an account is closed without any violation, the account balance will be returned after verification. However, any bonus-related balance or funds associated with a violation may be forfeited.

To appeal an account closure, please contact us at support@toffeeweb.app. You will receive a response within 7 business days following the completion of our review.

Toffeeweb collects, stores, and uses your personal information solely for the purpose of providing our services. We never sell your data to third parties. However, information may be shared in the following circumstances:

• With trusted payment gateways for secure payment processing.
• In response to legal obligations or government directives.
• To prevent fraud and ensure platform security.

Your data is protected through SSL encryption. To learn more, visit our Privacy Policy View page.

For any dispute or complaint, contact our support team first. Most issues are resolved within 24–48 hours. The dispute resolution steps are:

• Step 1: Contact support via live chat or email.
• Step 2: Send a detailed description of the issue along with any screenshots and relevant information.
• Step 3: toffeeweb will investigate and provide a decision within 7 business days.
• Step 4: If you are not satisfied with the outcome, third-party mediation is available.

Toffeeweb may update these terms and conditions at any time. For significant changes, registered users will be notified in advance via email or an on-platform announcement.

If you continue using toffeeweb after any changes take effect, you will be considered to have accepted the updated terms. We recommend checking this page regularly.

Contact Address: support@toffeeweb.app
Our support team is available in Bangla 24/7, every day of the week.